Thanks for being a Community Partner of Frontdesk.
We're available 24/7
In each city where we operate, we have a team that works around the clock. If you need information on how to reach us 24/7, please login to the partner portal to find our contact information.
Need login information? Please contact neighbors@stayfrontdesk.com
FAQ's
Frontdesk is the only Short-Term Rental Operator who offers this tool to our Partners! All of the items in the glossary below can be found in the property-specific Partner Portal!
If you are a Frontdesk Property Partner and are unable to access the portal please contact your Partner Success Manager or email neighbors@stayfrontdesk.com.
Frontdesk guests include those traveling for leisure, business, or corporate stays, as well as our community residents who use our units as Guest Suites. Our stays range from one night to six months, with an average of three nights.
We recommend that all residents receive our Trust & Safety flyer in case of an after-hours emergency. This contains direct contact information for our overnight team and can be found in the “Downloads” section of your Partner Portal.
Residents can contact our bookings team directly by emailing Hello@StayFrontdesk.com. Please remind them to include their community name in the subject line for a discount! For any non-booking-related questions or to reach the Partner Success Team during business hours, please email Residents@StayFrontdesk.com.
Absolutely! Residents who contact our bookings team at Hello@StayFrontdesk.com will receive a discount on their stay! In the “Downloads” section, you will also find a flyer with additional information that you can distribute to all residents!
After each stay, our own W-2, criminal background screened and verified cleaning staff, will inspect and clean. If a guest is staying for an extended period of time, we clean the apartment weekly.
If the guest has any questions, please refer them to your City Manager. On our check-in instructions, Frontdesk specifies that guests should not contact on-site staff with any questions or concerns! If this is a recurring issue, please contact your Partner Success Manager to address it.
Yes! 100% of reservations are screened by Frontdesk. Our screening criteria complies with the Fair Credit Reporting Act. Learn more here.
Yes, we us non-recording decible sensors. Learn more here.
Glossary
Contact: This is where you can find contact information about your City Manager, Accounting Representative, Partner Success Manager, and Trust & Safety teams.
FAQ: In the FAQ section you’ll find answers to our frequently asked questions.
Guest List: The guest list includes the unit number, the guest’s name, the check-in/out dates, the guest count, the screening result, the status (Pass or Fail), the ID verified, and whether the guest is a Corporate guest.
Downloads: All downloadable flyers can be found here! Such as the Trust & Safety flyer, Hello Neighbors flyer, and so on!
Subscribers: Enter your email address in the box and click add if you’d like a daily email with all current guests’ information staying in the community!
Our Core Values
- Clean the toilets. Don’t put yourself above any task. We are at our best as a whole when everyone is willing to contribute in any manner, big or small.
- Do the right thing. Always do the right thing, regardless of the reward or extra steps it may require. Avoid cutting corners and Band-Aid fixes. Leading with integrity doesn’t just make good business sense, it makes us all proud to work here.
- Be a good neighbor. It’s more than a partnership, it’s a deep respect for the communities that we serve. Without the support of our communities, we don’t exist.
- Wow our guests. Elevate our guest experience! Our brand reputation is critical for our long term success, and it’s built one guest at a time, which is why every stay counts and every guest matters.
- Own it. Step outside your comfort zone and own it! We understand that is when mistakes happen but fail fast and learn steadily. We hold each other accountable and celebrate each other’s wins.
- Have a growth mindset. We want to see you grow. Challenge yourself to acquire new skills and knowledge, work hard and avoid complacency. We will give you the tools and support to thrive along the way.
We want your feedback!
One of Frontdesk’s core values is to “be a good neighbor”; in order for us to be a good neighbor, your feedback is crucial. Please tell us how we’re doing by completing our partner survey.
