Meet Rachael Fields, Frontdesk’s Guest Experience Training Manager. Rachael is one of the Frontdesk OG’s (4 years and running) and even created Frontdesk’s training program! Rachael continuously embodies all of Frontdesk’s core values and is often the first impression of Frontdesk culture when it comes to the Guest Experience team. In Rachael’s free time, she enjoys studying the stars and is our very own in-house astrologist. Read more about Rachael and what she does at Frontdesk, below.
Tell us about your role, what do you do at Frontdesk?
How long have you been working at Frontdesk?
4 years, pre-covid, as a contractor before Empower – June 2018
What were you doing before Frontdesk and what brought you here?
What do you enjoy most about your role?
What has been your biggest learning experience since starting at Frontdesk?
Frontdesk has taught me the most about how to better communicate with all types of people. When I’m training someone the first thing I ask is “How do you best learn?” With the experience I’ve gained building and finetuning Frontdesk’s customer service training program to fit all kinds of remote learning styles, I’ve also been able to finetune how I communicate and deliver information to people internally and in my personal life.
What surprised you about working at Frontdesk?
Everyone always talks about the culture of Frontdesk. I was surprised the most by how much freedom I had in helping to create the way the company worked. Leaders had open doors and active ears to listen to all the wild ideas and suggestions that I had. It has been fascinating to watch how the company and the culture has evolved and continued to withstand the test of times. Our culture and the leaders’ ability to nurture it had a large hand in keeping us afloat during the beginning of the pandemic.