Meet Frontdesk: Strategy & Operations Manager

This month, we’re featuring Alexis Eason, Strategy & Operations Manager, for Meet Frontdesk. Alexis has been with Frontdesk since November 2019 and has taken on many roles since then. Alexis demonstrates Frontdesk’s core values all day, every day! From cleaning the toilets, to doing the right thing, being a good neighbor, wowing our guests, owning it, and having a growth mindset. When she’s not working, Alexis loves to cuddle up to a good movie and unlimited snacks!

Tell me about your role and what you do here at Frontdesk?

I am a Strategy & Operations Manager here at Frontdesk. I collaborate with our city management and guest experience team to provide support and guidance for our on-the-ground operations. My time here on the ops team started a few years ago as the City Manager of our Jacksonville and Atlanta market. From there my journey continued on to becoming a Traveling Launch & Training manager where I had the opportunity to explore different markets and launch new ones. Today, as an ops leader, one of my goals is to continue Frontdesk’s legacy of recognizing and developing exceptional talent from within and inspiring growth!

What do you enjoy most about your role?

Having the opportunity to collaborate with some truly incredible leaders to continue to innovate and problem solve this ever-evolving industry. 

What were you doing before Frontdesk?

Prior to Frontdesk, I was working in operations and client success.

What has been your biggest learning experience since starting at Frontdesk?

My biggest learning experience at Frontdesk was at the beginning of 2020 when the reality of the pandemic’s impact came to fruition. I learned that the true value of one’s leadership is not in the success or accomplishments of one’s team but rather in the endurance and resilience of their work.

What advice would you give to others in your role?

Frontdesk is made up of some really incredible people so take advantage of getting to know one another! It makes it so much easier to get through difficult problems when you have an uplifting relationship with your coworkers.

What surprised you about working at Frontdesk?

How exciting it would be! My time at Frontdesk has kept me on my toes for sure, but every new challenge has been a new opportunity to flex our critical thinking muscles!

What is your favorite Frontdesk city?

Atlanta because it’s home for me, but would definitely recommend visiting Lousiville! Our units are in such a fun part of the city.

Bucket list place to visit?

Such a tough one to narrow it down, but if it had to be a U.S. city it would probably be Denver! Which lucky for me is one of Frontdesk’s newest markets!