Meet Frontdesk: Director of Technology

For this edition of Meet Frontdesk, we spoke with Justin Knapp, Director of Technology. Justin started at Frontdesk 2 years ago as a web developer. After a year of owning it and proving his growth mindset, he took a promotion as an IT manager. This year, he was promoted again to Director of Technology. When he’s not working, you can find Justin learning Taekwondo, playing video games, or playing board games with friends and family. 

Tell me about your role and what you do here at Frontdesk?

I’m the Director of Technology. I direct the direction of third party and internal software. I try to figure out what our internal team needs and get the software going in that direction. If the company needs the website updated for the booking engine, I work with our developers to get it updated to reflect that. I help decide on third party software as well as make sure support is running smoothly and pulling in developers to figure out what’s wrong if needed. I dabble with everything.

What do you enjoy most about your role?

I can really help make people’s quality of life better in their different roles by improving our technology and that makes my job very satisfying.

What were you doing before Frontdesk and what brought you here?

I was the head of support at an Internet service provider software company. Internet service providers would purchase our Saas and use it to run their equipment. I was head of support so I worked with the presidents of internet providers, keeping them calm and working through problems if something was broken. I had just finished my bachelors degree and wanted to use more of my dev skills and Jesse and Mike made me very interested in the company. Frontdesk was a good place to be a developer.

What has been your biggest learning experience since starting at Frontdesk?

It sometimes isn’t about figuring out the next best thing for the company as much as it is communicating the best next for the company. If I have the next best thing but I can’t explain why then it doesn’t matter. Communication has been my biggest learning experience. It’s important to know how to communicate better with all the other teams.

What advice would you give to others in your role?

Keep asking for more and trying to do more. This job is as much as you make it to be. If you want to figure out how to automate or investigate and do more than the basics, you can do that here. A go-getter attitude means everything to our company. It’s about what you make of your work. If you go above and beyond, the sky’s the limit here.

What surprised you about working at Frontdesk?

I went from a very hostile work environment to a very relaxed workplace. Frontdesk has a very relaxed nature, willingness to give feedback to each other, the helpfulness from the team.

What is your favorite Frontdesk city?

Jacksonville, I like Florida. I like the weather and there’s so much to do out there. There are some beaches 5 minutes away from our stays, shopping, restaurants, and breweries.

Bucket list place to visit?

Japan. I have a friend who lives over there and it’s been on my and my wife’s bucket list for as long as I can remember.

Discover Austin: Welcome to Our New City!

Frontdesk is excited to welcome you to our newest city: Austin, TX! The fun and unique vibe of Austin makes it one of the most beloved cities in America. Austin is known for its live music, smoky BBQ, colorful murals, and so much more. The never-ending conferences, music, and sporting events hosted in Austin attract people to visit all year round! We’ve put together a guide with our top recommendations in this vibrant city!



Downtown Austin should be at the top of your list if you’re looking for bustling activities day or night. Downtown is home to live music venues, historic theaters, fine-dining restaurants, and trendy boutiques. Staying in this neighborhood puts you at the center of the action!

South Austin

South Austin sits across the river from downtown and is a favorite destination for locals to visit. This neighborhood is a combination of old and new with trendy restaurants and bars spread among long-time Austin originals.

East Austin

East Austin is one of the city’s biggest and fastest-growing neighborhoods. It’s known for being one of the most diverse neighborhoods in Austin. In this area, you’ll find a wide range of cuisine and culture as well as galleries and colorful street art.

What To Do

Photo Courtesy of Sixth Street Facebook Page

Visit Sixth Street

Sixth Street is a historic street and entertainment district in Austin. The street is bustling with restaurants, bars, and live music. Sixth Street is sure to capture the vibrancy of the city and it’s a favorite spot for locals. 

Photo Courtesy of Zilker Park Facebook Page

Visit Zilker Park

Zilker Park is located in the heart of South Austin and is the perfect place if you’re looking to spend your day outdoors. The park offers many different types of outdoor activities, such as hiking, biking, kayaking, jogging, and more! If it’s warm outside, you can even swim at Barton Springs, a natural underground spring-fed pool that stays a cool 68 degrees year-round.

Photo Courtesy of The White Horse Facebook Page

Learn to Two-Step at The White Horse

While in Austin, don’t miss the chance to head over to The White Horse to get your Texas honky-tonk on. Two-stepping is a popular country dance and is one of Austin’s famous pastimes. The White Horse has live music and dancing every night of the week!

Photo Courtesy of The Mount Bonnell Facebook Page

Hike Mount Bonnell

Take a hike up Mount Bonnell for the best views of Austin! This short hike is one of the highest points in Austin at 781 feet. The trail is free to access and even offers free parking!

Photo Courtesy of Bats Under the Congress Avenue Bridge Facebook Page

See the Bats

Every evening at sunset from March to October, more than 1.5 million bats fly out from underneath the South Congress Bridge. Beneath this bridge lives the world’s largest urban colony of Mexican free-tailed bats. The sight of the bats flying across Lady Bird Lake is so amazing it draws in hundreds of spectators each night.



If you’re looking for breakfast or brunch in Austin, head to Paperboy. They offer creative breakfast dishes made from locally sourced ingredients, as well as high-quality coffee and bar options. Paperboy is open 8 am-2 pm Monday through Wednesday and 8 am-3 pm Thursday-Sunday.


For lunch, head to Austin’s first food hall, Fareground. With over 120 freshly made items from 6 eateries, there is something for everyone at Fareground. The food hall is open daily from 11 am to 9 pm and offers dining options such as burgers, sandwiches, salads, tacos, dumplings, Israeli street food, and so much more!


For a nice dinner, we recommend Aba. Aba is a hip spot serving seafood & Mediterranean classics such as kebabs, hummus & falafel in a gorgeous setting. They also offer rare, Mediterranean-inspired wines and hand-crafted, creative cocktails.


Austin, Texas is a lively city home to many bars great for drinking, dancing, and live music. A few of our favorites in the city include Upstairs at Caroline, Whisler’s, and Here Nor There. Looking for a wine bar? Try LoLo! Are you a beer drinker? Check out Southern Heights Brewing Company!

Best Way to Get Around

The easiest way to get around Austin is by bus or light rail. The Capital Metro is Austin’s public transit system and connects downtown with the Austin-Bergstrom International Airport. Taxi’s, Uber, Lyft, and Ride Austin – a local ride-hailing option – also operate in the area. For those looking to get a workout in while touring the city, there are several bike rental options available including Austin B-Cycle, Austin Bike Tours & Rentals, and more! Scooter rentals including Lime and Bird are also available in Austin.