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Meet Frontdesk: Guest Experience Manager

For our Meet Frontdesk blog this month, we sat down with Ashley Fields, Guest Experience Manager. Ashley started at Frontdesk in October of 2018 and during that time, she has exemplified Frontdesk’s core value of owning it and having a growth mindset. These values really show when Ashley is going above and beyond for our guests! In her free time, Ashley enjoys painting, music, spending time with her family and friends but most of all, cheering on her KANSAS CITY CHIEFS!

Tell me about your role and what you do here at Frontdesk?

As a Guest Experience Manager here at Frontdesk, I: 

  • Help resolve any escalated issues and guest complaints
  • Payroll
  • Directly supervise Senior GES team
  • Recognize direct reports for accomplishments and milestones
  • Hire/Fire and works closely with HR to have a constant flow of amazing talent
  • Maintain consistent one-on-ones with the Director of Guest Experience and Senior GES’s to ensure team building, team work, strong work ethic and performance evaluations
  • Coordinate and run biweekly GES team meetings and Senior GES meetings.
  • Work with the Director of Guest Experience and training manager closely on new processes and implementation
  • Delegate tasks as needed
  • Jump in for GES emergencies or support as needed
  •  

What do you enjoy most about your role?

I most enjoy collaborating with all of the creative and brilliant minds here at Frontdesk to create the best experience possible for our guests and co-workers. Seeing and being a part of Frontdesk’s growth has been tremendously rewarding. When I joined the team we had only 3 cities under our belt and now we have 30 and counting!

What were you doing before Frontdesk and what brought you here?

I come from a long line of customer service management. Our training manager here at Frontdesk told me about this amazing new company that she had started with as a Guest Experience Specialist. Being able to continue in a field that I love, combined with working remotely, was the perfect combination to allow me to grow in my career while getting to spend more time with my family. I am proud to say that Frontdesk was then and still is, hands down, the best choice I have ever made in my career.

What is your favorite Frontdesk city?

Kansas City by default because that’s where I was born and raised!
Recommendations of places to visit in the area: The Crossroads Art District, Kansas City’s City Market, Kauffman Stadium and last but not least, Arrowhead (GEHA Field) Stadium- the atmosphere is something everyone should experience while in KC!

What has been your biggest learning experience since starting at Frontdesk?

Embrace change! With such a fast growing company and ever changing world around us, it is important to adapt and overcome while exemplifying our core values

What advice would you give to others in your role?

Ask all of the questions, be adaptable, and never suffer in silence. There is always a solution and a helping hand around every corner.

What surprised you about working at Frontdesk?

The culture- It is unlike anything I have ever experienced. The support, teamwork, and relationships built combined with the collective growth mindset we have here at Frontdesk is something I had never experienced and wouldn’t trade for the world.

Bucket list place to visit?

Italy- It is absolutely beautiful- the art, landscapes, shopping, and who can forget the endless vineyards!

Frontdesk Football Cities

Football season is back and we couldn’t be more excited! Did you know… Frontdesk is in 18 cities with NFL teams? 🏈

Cheer on your favorite team and stay with Frontdesk! We’ve broken down all the home games in Frontdesk cities to help you plan your trip! All game times listed below are based on Eastern Time.

Use code KICKOFF21 for 10% off your stay when you book direct around an NFL game!

Dallas Cowboys

Mon, Sep 27 vs Philadelphia 8:15 PM

Sun, Oct 3 vs Carolina 1:00 PM

Sun, Oct 10 vs New York 4:25 PM

Sun, Nov 7 vs Denver 1:00 PM

Sun, Nov 14 vs Atlanta 1:00 PM

Thu, Nov 25 vs Las Vegas 4:30 PM

Sun, Dec 26 vs Washington 8:20 PM

Sun, Jan 2 vs Arizona 1:00 PM

Philadelphia Eagles

Sun, Sep 19 vs San Francisco 1:00 PM
Sun, Oct 3 vs Kansas City 1:00 PM
Thu, Oct 14 vs Tampa Bay 8:20 PM
Sun, Nov 7 vs Los Angeles 4:05 PM
Sun, Nov 21 vs New Orleans 1:00 PM
Sun, Dec 19 vs Washington TBD
Sun, Dec 26 vs New York 1:00 PM
Sun, Jan 9 vs Dallas 1:00 PM

Houston Texans

Sun, Sep 12 vs Jacksonville
Thu, Sep 23 vs Carolina 8:20 PM
Sun, Oct 10 vs New England 1:00 PM
Sun, Oct 31 vs Los Angeles 1:00 PM
Sun, Nov 28 vs New York 1:00 PM
Sun, Dec 5 vs Indianapolis 1:00 PM
Sun, Dec 12 vs Seattle 1:00 PM
Sun, Dec 26 vs Los Angeles 1:00 PM
Sun, Jan 9 vs Tennessee 1:00 PM

Atlanta Falcons

Sun, Sep 12 vs Philadelphia
Sun, Oct 3 vs Washington 1:00 PM
Sun, Oct 10 vs New York 9:30 AM
Sun, Oct 31 vs Carolina 1:00 PM
Thu, Nov 18 vs New England 8:20 PM
Sun, Dec 5 vs Tampa Bay 1:00 PM
Sun, Dec 26 vs Detroit 1:00 PM
Sun, Jan 9 vs New Orleans 1:00 PM

Detroit Lions

Sun, Sep 12 vs San Francisco
Sun, Sep 26 vs Baltimore 1:00 PM
Sun, Oct 17 vs Cincinnati 1:00 PM
Sun, Oct 31 vs Philadelphia 1:00 PM
Thu, Nov 25 vs Chicago 12:30 PM
Sun, Dec 5 vs Minnesota 1:00 PM
Sun, Dec 19 vs Arizona 1:00 PM
Sun, Jan 9 vs Green Bay 1:00 PM

Arizona Cardinals

Sun, Sep 12 @ Tennessee
Sun, Sep 19 vs Minnesota 4:05 PM
Sun, Oct 10 vs San Francisco 4:25 PM
Sun, Oct 24 vs Houston 4:25 PM
Thu, Oct 28 vs Green Bay 8:20 PM
Sun, Nov 14 vs Carolina 4:05 PM
Mon, Dec 13 vs Los Angeles 8:15 PM
Sat, Dec 25 vs Indianapolis 8:15 PM
Sun, Jan 9 vs Seattle 4:25 PM

Photo courtesy of Arizona Cardinals Facebook page

Minnesota Vikings

Sun, Sep 12 @ Cincinnati
Sun, Sep 26 vs Seattle 4:25 PM
Sun, Oct 3 vs Cleveland 1:00 PM
Sun, Oct 10 vs Detroit 1:00 PM
Sun, Oct 31 vs Dallas 8:20 PM
Sun, Nov 21 vs Green Bay 1:00 PM
Thu, Dec 9 vs Pittsburgh 8:20 PM
Sun, Dec 26 vs Los Angeles 1:00 PM
Sun, Jan 9 vs Chicago 1:00 PM

Cleveland Browns

Sun, Sep 19 vs Houston 1:00 PM
Sun, Sep 26 vs Chicago 1:00 PM
Sun, Oct 17 vs Arizona 4:05 PM
Thu, Oct 21 vs Denver 8:20 PM
Sun, Oct 31 vs Pittsburgh 1:00 PM
Sun, Nov 21 vs Detroit 1:00 PM
Sun, Dec 12 vs Baltimore 1:00 PM
Sun, Dec 19 vs Las Vegas TBD
Sun, Jan 9 vs Cincinnati 1:00 PM

Tampa Bay Buccaneers

Thu, Sep 9 vs Dallas
Sun, Sep 19 vs Atlanta 4:05 PM
Sun, Oct 10 vs Miami 1:00 PM
Sun, Oct 24 vs Chicago 4:25 PM
Mon, Nov 22 vs New York 8:15 PM
Sun, Dec 12 vs Buffalo 4:25 PM
Sun, Dec 19 vs New Orleans 8:20 PM
Sun, Jan 9 vs Carolina 1:00 PM

Pittsburgh Steelers

Sun, Sep 19 vs Las Vegas 1:00 PM
Sun, Sep 26 vs Cincinnati 1:00 PM
Sun, Oct 10 vs Denver 1:00 PM
Sun, Oct 17 vs Seattle 8:20 PM
Mon, Nov 8 vs Chicago 8:15 PM
Sun, Nov 14 vs Detroit 1:00 PM
Sun, Dec 5 vs Baltimore 4:25 PM
Sun, Dec 19 vs Tennessee 1:00 PM
Mon, Jan 3 vs Cleveland 8:15 PM

Carolina Panthers

Sun, Sep 12 vs New York
Sun, Sep 19 vs New Orleans 1:00 PM
Sun, Oct 10 vs Philadelphia 1:00 PM
Sun, Oct 17 vs Minnesota 1:00 PM
Sun, Nov 7 vs New England 1:00 PM
Sun, Nov 21 vs Washington 1:00 PM
Sun, Dec 12 vs Atlanta 1:00 PM
Sun, Dec 26 vs Tampa Bay 1:00 PM

Cincinnati Bengals

Sun, Sep 12 vs Minnesota
Thu, Sep 30 vs Jacksonville 8:20 PM
Sun, Oct 10 vs Green Bay 1:00 PM
Sun, Nov 7 vs Cleveland 1:00 PM
Sun, Nov 28 vs Pittsburgh 1:00 PM
Sun, Dec 5 vs Los Angeles 1:00 PM
Sun, Dec 12 vs San Francisco 1:00 PM
Sun, Dec 26 vs Baltimore 1:00 PM
Sun, Jan 2 vs Kansas City 1:00 PM

Kansas City Chiefs

Sun, Sep 12 vs Cleveland
Sun, Sep 26 vs Los Angeles 1:00 PM
Sun, Oct 10 vs Buffalo 8:20 PM
Mon, Nov 1 vs New York 8:15 PM
Sun, Nov 7 vs Green Bay 4:25 PM
Sun, Nov 21 vs Dallas 4:25 PM
Sun, Dec 5 vs Denver 1:00 PM
Sun, Dec 12 vs Las Vegas 1:00 PM
Sun, Dec 26 vs Pittsburgh 4:25 PM

Indianapolis Colts

Sun, Sep 12 vs Seattle
Sun, Sep 19 vs Los Angeles 1:00 PM
Sun, Oct 17 vs Houston 1:00 PM
Sun, Oct 31 vs Tennessee 1:00 PM
Thu, Nov 4 vs New York 8:20 PM
Sun, Nov 14 vs Jacksonville 1:00 PM
Sun, Nov 28 vs Tampa Bay 1:00 PM
Sun, Dec 19 vs New England
Sun, Jan 2 vs Las Vegas 1:00 PM

Tennessee Titans

Sun, Sep 12 vs Arizona
Sun, Sep 26 vs Indianapolis 1:00 PM
Mon, Oct 18 vs Buffalo 8:15 PM
Sun, Oct 24 vs Kansas City 1:00 PM
Sun, Nov 14 vs New Orleans 1:00 PM
Sun, Nov 21 vs Houston 1:00 PM
Sun, Dec 12 vs Jacksonville 1:00 PM
Thu, Dec 23 vs San Francisco 8:20 PM
Sun, Jan 2 vs Miami 1:00 PM
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Photo courtesy of Jacksonville Jaguars Facebook page

Jacksonville Jaguars

Sun, Sep 19 vs Denver 1:00 PM
Sun, Sep 26 vs Arizona 1:00 PM
Sun, Oct 10 vs Tennessee 1:00 PM
Sun, Oct 17 vs Miami 9:30 AM
Sun, Nov 7 vs Buffalo 1:00 PM
Sun, Nov 21 vs San Francisco 1:00 PM
Sun, Nov 28 vs Atlanta 1:00 PM
Sun, Dec 19 vs Houston 1:00 PM
Sun, Jan 9 vs Indianapolis 1:00 PM

New Orleans Saints

Sun, Sep 12 vs Green Bay
Sun, Oct 3 vs New York 1:00 PM
Sun, Oct 31 vs Tampa Bay 4:25 PM
Sun, Nov 7 vs Atlanta 1:00 PM
Thu, Nov 25 vs Buffalo 8:20 PM
Thu, Dec 2 vs Dallas 8:20 PM
Mon, Dec 27 vs Miami 8:15 PM
Sun, Jan 2 vs Carolina 1:00 PM

Photo courtesy of New Orleans Saints Facebook page

*Bonus: Denver Broncos

(spoiler alert, we're heading to Denver!)

Sun, Sep 26 vs New York 4:05 PM
Sun, Oct 3 vs Baltimore 4:25 PM
Sun, Oct 17 vs Las Vegas 4:25 PM
Sun, Oct 31 vs Washington 4:25 PM
Sun, Nov 14 vs Philadelphia 4:25 PM
Sun, Nov 28 vs Los Angeles 4:05 PM
Sun, Dec 12 vs Detroit 4:05 PM
Sun, Dec 19 vs Cincinnati 4:05 PM
Sun, Jan 9 vs Kansas City 4:25 PM

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Photo courtesy of Denver Broncos Facebook page

Explore Philadelphia: Welcome to Our New City

Frontdesk welcomes you to one of our newest cities: Philadelphia, PA! Philadelphia is the 6th most populated city in the US and is known for its several historic landmarks including the Liberty Bell, Independence Hall and the iconic steps of the Philadelphia Museum of Art- made famous by the film Rocky. There is so much to see and explore in this bustling city!

Neighborhoods

Old City

Old City is a tourist hotspot because it’s home to many of the biggest Philadelphia attractions including the Liberty Bell, Independence Hall, Elfreth’s Alley and the Betsy Ross House. This neighborhood is known as one of the most historic neighborhoods in America.

Northern Liberties

This hip neighborhood attracts artists, foodies, and craft beer fans. The former manufacturing district is now a favorite Philly dining neighborhood. Northern Liberties also hosts food festivals and other events regularly.

South Philadelphia

South Philly is the place for sports fans! This neighborhood is home to several stadiums including Citizens Bank Park with its skyline view. It’s also where you’ll find the Lincoln Financial Field, home of the Philadelphia Eagles.

What To Do

Photo Courtesy of Liberty Bell Center Facebook Page

Visit the Historic Sites

If you’re a history buff, you’ll love all of the history Philadelphia has to offer. You can visit the Liberty Bell and tour the small museum for free. Grab a ticket and head over to Independence Hall to see where the Declaration of Independence was signed. You can also make a stop at the Betsey Ross House, which is where the American Flag was born.

Reading Terminal Market

This unique market is set below a former railroad terminal and is popular among tourists and locals. As one of America’s oldest farmer’s markets, Reading Terminal Market is a great source for fresh produce, seafood, meats and cheese, but also has public space for open seating where customers can enjoy meals from dozens of restaurants.

Photo Courtesy of Reading Terminal Market Facebook Page

Photo Courtesy of Philadelphia's Magic Gardens Facebook Page

Philadelphia’s Magic Gardens

Philadelphia’s Magic Garden is made from handmade tiles, bottles, bicycle wheels, mirrors, and international folk art creating incredible mosaics. This non-profit museum is made up of two indoor galleries and a bi-level outdoor sculpture garden.

Eats

Breakfast/Brunch

With so many brunch options in Philadelphia, it’s hard to pick a favorite! One we recommend is Cafe Lift. They serve brunch 7 days a week from 8am to 3pm. Cafe Lift offers coffee drinks and a menu that evolves seasonally with ingredients sourced from responsible growers and locally sourced when possible.

Lunch

It wouldn’t be a trip to Philadelphia without trying a Philly Cheesesteak and Oh Brother Philly is the place to try it! This casual, counter-service restaurant is the perfect stop for classic cheesesteaks, burgers, creative sides & shakes.

Dinner

For a nice dinner, we recommend Talula’s Garden. Driven by local ingredients, Talula’s Garden crafts American dishes with a farm-to-table theme. Their food is served in a chic, cozy farmhouse setting with a gorgeous patio.

Drinks

There is no shortage of places to find a drink in Philadelphia! If you’re a beer drinker, we recommend Yards Brewing Company. Do you enjoy wine? Check out Tria Cafe Rittenhouse. Looking for a place to grab a cocktail? R&D Cocktail Bar is a chic bar serving creative cocktails.

Best Way to Get Around

There are many ways to get around in Philadelphia. If you are looking for a healthier way to explore the city, Philadelphia is rated as one of the best walking cities in the country. In addition, they have 750 miles of bike trails in the works with over 300 miles of it already completed.The city has a bike rental service, Indego, starting at $4 per ride. Philly PHLASH Downtown Loop is a bus that connects all of the city’s top attractions. The city is also home to SEPTA (Southeastern Pennsylvania Transportation Authority) which offers buses, trains, underground subway trains and trolleys. These options will get you almost anywhere you need to go in the city and even into some suburbs. Rideshare programs such as Uber and Lyft are also available and make for a convenient way to get around the city.