Frontdesk believes in a peaceful experience for not only our guests, but our neighbors as well. We have partnered with the best-in-class noise sensor technology services. This brings peace of mind not only to us at Frontdesk, but also to our partners. We are able to tell that our guests are not breaking our house rules by hosting parties or making excessive noise during quiet hours.
What is Active Noise Monitoring and Enforcement?
Utilizing revolutionary noise sensors and software, we are able to monitor the level of noise inside every one of our 500+ apartments at every hour. If noise levels are high enough to break our decibel thresholds, we communicate with the offending guest to be respectful and quiet, especially at night.
Our current partners are Minut Smart Home Monitoring and NoiseAware.
Why is Noise Monitoring and Enforcement Important?
Frontdesk cares about the experience our neighbors have with our guests. If our guest is disruptive and does not adhere to quiet hours as listed in our house rules, they are asked to leave our suite by our Trust and Safety specialists. If a guest breaks our house rules by hosting a party in our suite, we call on our local security partners to peacefully request the guest halt this behavior and/or leave the suite.
Who Monitors the Noise Alert Software?
You can sleep soundly as our team of thoroughly trained Trust and Safety specialists monitor the noise levels 24/7 in our suites. We are just a phone call, text, or email away if something disturbs the peace. Our phone number is +1-414-209-3277 and our email is neighbors@stayfrontdesk.com
How do Noise Sensors Work?
Noise monitoring sensors are installed in each of our suites by our local city managers. The sensor connects with a mobile app, as well as an expertly designed web based platform, for our Trust and Safety specialists to monitor. When the sensor detects a level or noise above specifically attuned noise thresholds in accordance with local times, the system sends an alert to our team and we immediately spring into action. Following a carefully curated alert protocol, the Trust and Safety specialist assesses the situation and acts accordingly. This can be a polite reminder of our rules or asking our local security partners, such as Securitas, to check with the guest in person to ensure rules are being followed. Our priority is to do what is necessary to give our neighbors peace of mind.
What Happens if a Guest Unplugs or Tampers with a Sensor?
Similar to the protocol of an elevated noise event, a disconnected or tampered sensor alert is sent to our Trust and Safety specialists to assess the situation. We communicate with the guest inside the suite to troubleshoot and get the sensor plugged back in. If we are unsuccessful, our local city manager assists to get the sensor functioning correctly. We pride ourselves on a consistent and connected sensor reading. Even with unforeseen circumstances like wifi outages, we ensure a 99% uptime of all noise sensors.
What else does Frontdesk do to ensure safety and security?
At Frontdesk, we value safety, security, and comfort above all. We offer the same 12-point safety and security standards to all Frontdesk apartment communities. Stay tuned during the next few months while we dive deeper into each one of our 12-point Frontdesk standards.
